How ClearChart.AI Drives Results Beyond Traditional Tools
How ClearChart.AI Drives Results Beyond Traditional Feedback Tools
ClearChart.AI transforms how patient understanding is measured, tracked, and improved—offering real-time, actionable insight that aligns directly with CMS quality measures, HCAHPS domains, and value-based reimbursement strategies.
Why CMS Feedback Matters
CMS programs like HCAHPS, Hospital Star Ratings, and Value-Based Purchasing (VBP) link financial reimbursement directly to patient experience (PX) scores. But traditional tools like post-discharge surveys often fall short:
- Too slow: Results arrive weeks after the encounter.
- Too broad: Data lacks specificity tied to individual services or departments.
- Too passive: Little ability to intervene or adapt in real time.
As a result, healthcare providers are penalized for communication breakdowns they didn’t know existed—until it’s too late.
ClearChart AI Changes the Game
ClearChart.AI introduces Clear Patient Voice (CPV), a dynamic, real-time feedback loop that captures how well patients understand their medical summaries, test results, or discharge instructions—as they read them.
What makes CPV different:
- Immediate Signals: Feedback is captured right at the point of engagement—not weeks later.
- Comprehension-Focused: Goes beyond satisfaction to measure clarity, literacy alignment, and next-step confidence.
- Adaptive: Feeds into PAC DB, our Patient Adaptive Communication engine, to improve future summaries automatically.
- Actionable by Unit: CPV can be aggregated by condition, clinic, department, or demographic—making improvement measurable and local.
Direct Impact on CMS Metrics
ClearChart.AI helps improve domains CMS measures directly, including these HCAHPS Domains, and specific benefits.
- Discharge Information: Ensures instructions are clear, accessible, and tailored to patient needs.
- Communication with Nurses & Doctors: Reduces confusion and reinforces what was said during the visit.
- Care Transitions: Enhances understanding of follow-up, medications, and red flag symptoms.
- Overall Hospital Rating: Improves perceived quality and trust by delivering clarity and respect.
Better Scores. Better Reimbursement
Boost HCAHPS Scores and CMS Returns.
Higher CMS reimbursements
- Increased bonus eligibility under VBP
- Better competitive standing in public reporting
- PX-driven quality improvement with clear ROI
We also offer PX Survey Professional Services to help you:
- Align CPV data to HCAHPS/Press Ganey metrics
- Design pilots and rollout dashboards
- Interpret trends by service line, equity cohort, or specialty
Smarter Feedback. Stronger Scores. Real ROI.
ClearChart.AI fills the gap between EHR data and real understanding—offering clarity to patients and measurable value to providers. Where traditional surveys leave insight on the table, CPV surfaces the signals that matter most—so you can act sooner, improve faster, and earn what you deserve.
Every improved summary is a step toward higher Star Ratings, lower cost of care, and a better patient experience. Want to talk about it?
If you’ve made it this far, you’re one of us.
Deep in the details? Perfect. You’ve got ideas, questions, and maybe a few challenges you’d throw at the system. Get early access to the beta and help make it even better.