CPV captures patient understanding in real time, providing instant insight.
Clear Patient Voice (CPV) turns patient feedback into real-time insight — showing exactly how well patients understand their health information. Instead of waiting weeks for survey data, providers gain instant clarity they can act on inside Epic.
The result: stronger adherence, more confident patients, and measurable gains in PX and CMS quality scores.
From Patient Feedback to Measurable Results
CPV turns real-time patient feedback into PX gains that strengthen CMS scores and quality metrics. You can track comprehension trends, align with existing surveys, benchmark communication equity, and close the loop on patient understanding — all inside your current Epic workflow.
Turning Every Patient Interaction Into Performance Gains
ClearChart.AI isn’t a one-way communication tool — it’s built to listen. Each interaction is an opportunity to improve future communication and measure its impact on care.
Patients can share instant feedback on how well they understood their summary, and that feedback is routed securely, helping refine future messaging, track health literacy trends, and advance PX goals that improve care quality across departments and the system.
From Listening to Lasting Impact - With Each Interaction.
- Clear Patient Voice Prompt: A simple, one-click feedback option at the end of each summary — no logins or forms required.
- Secure, EHR-Aligned Routing: Feedback flows directly into Epic’s In Basket for review by care teams or PX leaders without requiring new workflows.
- Anonymized for Privacy: No PHI is stored; all feedback is processed as de-identified, session-based input.
- Feeds the PAC Engine: Every response helps PAC DB refine tone, format, and depth of future summaries — without using real patient data.
From Insight to Action in CMS and PX
- Direct Impact on CMS Scores: CPV delivers feedback that ties directly to PX measures influencing CMS quality programs.
- Track Comprehension Trends: Aggregate data by department, condition, literacy level, or language preference to spot gaps and successes.
- Support Survey Alignment: Map CPV feedback to HCAHPS or Press Ganey for actionable quality improvement insights.
- Benchmark Communication Equity: Monitor how different populations engage with summaries to support health equity and compliance.
- Close the Loop with Confidence: A low-friction, high-signal method for measuring clarity and confirming patient understanding.
Real-Time Feedback. Real Impact. Right Inside Epic.
Unlike surveys that take weeks or months to process, CPV captures feedback instantly — in the flow of care. Responses are actionable, measurable, and tied directly to individual patient communications. Feedback is routed securely into Epic’s In Basket, using the same system your teams already rely on, so there’s no new platform to learn.
This real-time loop lets you adapt messaging immediately, spot trends before they affect outcomes, and strengthen care quality across your system. With CPV, every patient interaction becomes an opportunity to improve communication, build confidence, and deliver better care.
If you’ve made it this far, you’re one of us.
Deep in the details? Perfect. You’ve got ideas, questions, and maybe a few challenges you’d throw at the system. Get early access to the beta and help make it even better.