FAQ for Investors

Clinical information in Epic’s MyChart is secure but often written in medical terminology that’s hard for patients to understand. That confusion drives poor adherence, avoidable utilization, and lower patient experience (PX) scores. We fix that with real-time Plain Language summaries and feedback loops.

We sit at the intersection of two priorities: (1) improving patient comprehension and (2) adopting AI that works inside the existing EHR. ClearChart.AI integrates with Epic’s SMART on FHIR APIs (read-only), securely uses data that already exists, and delivers actionable Plain Language summaries without changing provider workflows. Health systems get rapid time-to-value, measurable PX/financial benefits, and a solution that scales across departments.

Providers are prioritizing AI investments—especially tools that integrate directly with the EHR—because they show faster, clearer ROI and fit governance and workflow constraints. Recent polling and industry analysis underscore this shift toward AI with proven EHR integration as a top 2025 priority.

There are hundreds of U.S. health systems—407 by AHA’s definition and 639 by AHRQ’s broader compendium—spanning the full spectrum from regional networks to national IDNs. Epic is the EHR leader by inpatient bed share (covering over half of U.S. acute-care multispecialty beds), and MyChart has 190M+ users with ~5 billion logins per year, indicating massive, engaged patient traffic. Cardiology alone is a very large, chronic-care use case: ~128M U.S. adults have some form of cardiovascular disease, and physician offices see ~13M annual visits specifically for chronic ischemic heart disease—care that typically requires multi-year, often lifelong follow-up.

Yes. We are fully HIPAA-aligned and can execute BAAs with healthcare clients. Our architecture is designed for compliance in Epic environments and regulated healthcare settings. . Read our full Privacy Policy.

Yes. Data from Epic is encrypted, access is session-based, and authentication follows Epic’s healthcare industry standards. This approach safeguards patient privacy and maintains compliance confidence.   Learn more on our Security Page 

Low. We use Epic’s read-only SMART on FHIR APIs with standard, minimal scopes. No custom Epic code or provider workflow changes are required, speeding time to value.

SaaS licensing (by footprint/modules), supported by professional services for patient experience (PX) alignment, pilot and full-scale rollout, and ongoing value-tracking. Our PX services help health systems map ClearChart.AI outputs to survey domains, train teams on communication best practices, and interpret feedback data for continuous improvement — ensuring the technology is matched with operational and cultural adoption. Deployment typically begins with a proof-of-concept (POC) in a single department — often Cardiology — and then expands across the health system once value is demonstrated.

Clearer summaries reduce “what does this mean?” messages and unnecessary visits, improve comprehension and PX survey scores (e.g., HCAHPS communication domains), and support value-based performance. Epic Research also links portal use to fewer no-shows, which contributes directly to operational ROI. 

Better comprehension of Epic MyChart content improves patient communication scores on PX surveys like CAHPS and HCAHPS. These survey domains are directly tied to CMS Star Ratings — and Star Ratings drive millions of dollars in quality bonuses, penalties, and reimbursement adjustments for health systems each year. By helping patients understand their records and instructions the first time, ClearChart.AI can directly influence both care quality metrics and the financial performance tied to them. 

ClearChart.AI is built for health systems operating under capitated and VBC models—where contracts are increasingly structured around total cost of care (TCOC), quality metrics, and outcomes. Both payers (Insurance Cos.) and  Centers for Medicare & Medicaid Services (CMS) are accelerating this shift, creating demand for tools that improve adherence, lower avoidable utilization, and prove measurable impact on patient experience (PX) scores.

By closing the gap between what providers say and what patients understand, ClearChart.AI reduces readmissions, prevents unnecessary ED visits, and supports equity metrics—directly protecting margins under fixed per-patient payments. The platform’s modular deployment allows health systems to pilot in high-impact specialties and scale across service lines without re-architecting Epic or renegotiating payer contracts.

For investors, this positions ClearChart.AI as a cost-containment and revenue-protection solution with a built-in pathway to enterprise expansion in a rapidly growing reimbursement segment.

The Centers for Medicare & Medicaid Services (CMS) is the federal agency that administers Medicare, Medicaid, and setting standards and quality programs like Value-Based Care (VBC). Across U.S. healthcare, Star Ratings tied to CMS quality measures can generate bonus payments totaling billions of dollars per year—for instance, Medicare Advantage quality bonuses alone are projected at $12.7 billion in 2025, up from just $3 billion in 2015 making Star performance a massive financial driver. 

Higher ratings also result in improved reimbursement, patient draw, and access to incentives, while lower ratings may lead to penalties and reputational setbacks. 

Contact us to schedule a platform overview and walk-through of a department-level proof-of-concept in an Epic sandbox environment. We’ll cover integration, scalability, and ROI projections.  Reach out via our contact form or email info@clearchart.ai.