FAQ for Patients

A tool that turns your medical info into clear, easy-to-read summaries so you understand what happened and what to do next — making it easier to follow your care plan. 

Yes. We use temporary, session-only access and follow HIPAA privacy rules. We don’t store your health data, which protects your privacy and keeps your information from being misused. 

Yes. We follow all HIPAA rules for protecting your privacy. Your medical information is only used during your session and is never stored, so you stay in control of your own health data. Read our full Privacy Policy.

 Yes. Your information is encrypted, and you log in through your own patient portal (like MyChart) so only you can access it — maintaining your privacy and security. Learn more on our Security Page 

 MyChart securely confirms your identity and connects to your medical record without sharing your password with us, so your login is as safe as your bank account. 

No. It explains your information so you can have more productive conversations with your doctor — not replace them.

Use Clear Patient Voice (a quick feedback button) to tell us, and your next summary will improve. Your feedback also goes to your provider so they can help address your questions or concerns.

Yes. You can copy, download, or print the summary so your loved ones can help you follow your care plan more confidently.

Yes. We support multiple languages and use Plain Language so more people can understand their health information.

Patients don’t need a demo — your healthcare provider will enable ClearChart.AI if it’s available. If you’d like your provider to offer it, share our website with their office so they can explore it for you.