Equity in Care: Literacy and Language Matter.

ClearChart AI reduces disparities in communication by meeting patients at their level of literacy, language, and cultural context. Instead of forcing patients to navigate medical jargon, ClearChart.AI delivers clear, respectful summaries in their own voice — building trust, confidence, and equitable access to care. 

Independent research confirms that patients with lower literacy, language barriers, or reduced confidence often experience worse engagement and outcomes. The  Patient Activation Measure (PAM) Validation Review (PubMed 38891154) shows that improving comprehension can directly reduce these disparities. ClearChartAI builds on this foundation, translating proven links between communication and activation into practical tools that advance health equity. 

 Adaptive Literacy Support ClearChart AI adapts each summary to match how a person naturally understands and prefers to receive health information. It considers signals such as language choice, patient feedback, and interaction patterns—along with other non-identifying details—to shape communication that is clearer, more useful, and more comfortable for the individual.

The goal is to help every person feel confident and supported when reviewing their health data, making the information as valuable and actionable as possible.
 

• Multilingual Infrastructure (i18n-Ready)
  While English is the current default, the content structure is modular and tagged to support future multilingual output—including Spanish, Hmong, Somali, and others.
   
• No Assumptions. No Stereotyping.
  The PAC engine uses feedback and context—not demographics—to tailor summaries. This reduces the risk of bias while preserving respect and dignity.

• Makes health information clear, personal, and easy to use.
  All summaries are designed to meet the U.S. military standard for clear communication—an 8th grade reading level—ensuring that no patient is left behind. 

• Note: This standard originates from decades of military policy requiring all instructions, manuals, and documents to be written at a level that is understandable to the broadest possible audience, including new recruits from diverse educational backgrounds. 

• Supports CMS Mandates & DEI Initiatives
  ClearChart.AI helps health systems meet regulatory and institutional goals around equity, inclusion, and patient understanding.
   
• Reduces Missed Instructions & Follow-Up Confusion
  When patients understand their care plans, they’re more likely to follow through—reducing downstream cost, error, and dissatisfaction.
   
• Enables Equity Analytics
  CPV and PAC feedback can be viewed by literacy segment, language, or department—giving health systems new ways to track, prove, and improve equity impact.

ClearChart.AI empowers health systems to deliver understandable, respectful care communication—regardless of a patient’s background or language. With adaptive literacy support, multilingual readiness, and built-in equity tracking, it’s not just a tool for better communication—it’s a foundation for fairer care. 

See more on our belief that empathy, dignity, and human connection come from people, not algorithms.