FAQ for Providers - Patient Experience Focus

By improving patient understanding of visit summaries, instructions, and care plans, we directly support better scores in CAHPS and HCAHPS communication domains — boosting CMS Star Ratings and potentially increasing quality bonus payments. 

Yes. ClearChart.AI meets all HIPAA requirements for privacy and security, including signed BAAs where needed. This helps you meet compliance obligations and maintain patient trust  Read our full Privacy Policy.

Yes. We use encrypted connections, SMART on FHIR scopes, and OAuth2 authentication to ensure access is limited to the patient’s own record — maintaining privacy and meeting strict security standards.   Learn more on our Security Page 

PAC DB adapts summaries by language, reading level, and patient feedback so more patients can understand their care, leading to better adherence and PX scores.

We map comprehension/clarity feedback (CPV) to PX goals and survey domains so you can track and prove measurable improvement.

 Better comprehension of Epic MyChart content improves patient communication scores on PX surveys like CAHPS and HCAHPS. These surveys are directly tied to CMS Star Ratings, which drive millions of dollars in quality bonuses, penalties, and reimbursement adjustments. By helping patients understand their records and instructions the first time, ClearChart.AI can directly influence both care quality metrics and the financial performance tied to them. 

No — clearer explanations reduce “what does this mean?” messages, freeing provider time and lowering inbox burden.

ClearChart.AI aligns directly with the shift toward capitated and (VBC) contracts, where providers are paid a fixed amount per patient and are measured on total cost of care (TCOC), quality, and outcomes. These models—driven by both payers and CMS—reward organizations that keep patients healthier and reduce avoidable utilization.

By delivering Plain Language instructions patients can actually follow and embedding feedback loops to confirm comprehension, ClearChart.AI improves adherence, reduces unnecessary ED visits, and lowers readmission rates. This protects margins under fixed-payment contracts while supporting patient experience (PX) and equity goals.

Many organizations launch with a pilot in one department—such as cardiology—before expanding to other specialties or system-wide deployment.

Contact us to arrange a pilot or proof-of-concept in a specific department or service line. We’ll align on PX metrics so you can see results that directly support your organizational goals.